Key highlights and reasons for the positive rating of this book include:

1. Founder's Perspective: Isadore Sharp, the founder of Four Seasons, provides a firsthand account of the company's journey from its humble beginnings to becoming a global luxury hospitality brand. His perspective offers valuable insights into the challenges, decisions, and innovations that shaped the company.

2. Business Philosophy: The book revolves around the core philosophy of Four Seasons, which places an unwavering focus on customer service, employee engagement, and maintaining a consistent brand experience. Sharp's commitment to these principles and their practical application is a central theme.

3. Management Insights: "Four Seasons" offers lessons in leadership, management, and entrepreneurship. Sharp's emphasis on hiring and nurturing the right talent, fostering a culture of excellence, and adapting to changing market dynamics is both instructive and inspiring.

4. Case Studies: The book includes several case studies and anecdotes that illustrate key principles and challenges faced by Four Seasons. These real-life examples provide practical takeaways for businesses in the hospitality industry and beyond.

5. Customer-Centric Approach: Sharp's dedication to creating memorable experiences for guests is a recurring theme. His commitment to personalized service and anticipating customer needs sets a high standard for customer-centric businesses.

6. Global Expansion: The book traces Four Seasons' expansion into international markets, showcasing the strategies and considerations involved in adapting to diverse cultures and markets while maintaining brand integrity.

7. Commitment to Quality: Sharp's unwavering commitment to quality, even in the face of economic challenges, is a testament to the brand's resilience and reputation.

8. Engaging Writing Style: Sharp's writing style is engaging and relatable, making the book accessible to a wide range of readers, from business professionals to hospitality enthusiasts.

However, it's worth noting that the book primarily offers insights into the success story of Four Seasons and its founder's perspective. Readers seeking a more critical or in-depth examination of the hospitality industry, including its challenges and controversies, may need to supplement their reading with additional sources.

In conclusion, "Four Seasons: The Story of a Business Philosophy" by Isadore Sharp is a compelling and instructive read for anyone interested in the world of luxury hospitality, entrepreneurship, and customer service excellence. Sharp's dedication to his business philosophy, his passion for creating exceptional guest experiences, and his lessons in leadership and management make this book a valuable resource for individuals and organizations aspiring to achieve excellence in their respective fields.